Some tips to be effective on the phone (by group 3)

When you are talking on the phone on a business conversation it's important to be clear, professional, and polite. First, you need to know what you are going to say and whether it is a client or co-worker, you should introduce yourself and greet the person properly (Group 3).

EXAMPLE: Hello, good morning, my name is ...., and I am (your position) at (company name) I'm calling to discuss (specific topics).

To ask a business question, it's important to be direct but still polite.You can start with and introductory phrase and then ask your question (Group 3).

EXAMPLE: I would like to know more about your product. Could you tell me if you have any options that fit our needs?

You can listen below to some of the business conversations we simulated during the project within the international teams.

Business conversation 1 (by group 7)

Listen to this interesting conversation where the customer asks about the different shapes the company has to redo a kitchen. This is a call the company in group 7 received.

Business conversation 2 (by group 5)

In this business conversation the client would like to know how the company Archinova build sustainable houses.

Business conversation 3 (by group 3)

After Sales Service is very important for some clients. This is what some members in group 3 are asking to the owners of one sustainble company in group 3.

Business conversation 4 (by group 1)

This potential client is wondering if the company in group 1 only reuse water or they can recycle other materials. The workers in the company kindly explain what is the main activity of the company.

Business conversation 5 (by group 6)

Sometimes there are misunderstandings in business. That's the case in this conversation. The clients want to know if the company has a Secretary Team. However, the workers in the company explain to the clients the different methods of payment they have.

Business conversation 6 (by group 4)

This potential client is interested would like different things about this company: how the company has a positive impact on the environment, why they chose their logo and what is the concept of the company. .

Business conversation 7 (by group 2)

The person in this telephone conversations wants to know about the energy supplies of the company Nature Box, a sustainable company in group 2.